info: Your approximate wait time is 0 minute.
info: You are now ready to chat with SupportGuy1.
you: Hi, are you here?
SupportGuy1: Thanks for contacting EA Help! My name is SupportGuy1 how may I help you?
you: I think my origin account was hacked and I haven't been able to contact support via telephone despite waiting over half an hour, twice.
SupportGuy1: Yes.
SupportGuy1: I apologize for the inconvenience caused. I'll do my best to address your concern.
you: I played Fifa 13 online for the first time on last friday.
SupportGuy1: May I have your first name and last name please?
SupportGuy1:
you: It's ROOT ROOT
you: I got an email on Saturday, telling me that my password was changed, I did not initiate a change.
SupportGuy1: Thank you
SupportGuy1: May I please have the email address associated with your account?
you: it is root@bla
SupportGuy1: I apologize for the disappointment caused. I'll do my best to get this sorted out for you.
you: Thanks
SupportGuy1: Thank you for the information.
SupportGuy1: Give me few minutes while I pull up your account details.
you: I have been able to restore the password later that day, however my account now has a security question of which I don't know, also it has been renamed to "FIFA13LOLOL"
SupportGuy1: Would you mind holding for a minute or two while I look into your issue/concern?
you: No, sure, take your time
SupportGuy1: I can surely imagine how frustrating that could be. Please be patient, I will help you regarding this.
SupportGuy1:
SupportGuy1: In order to verify your account for security reason, you need to answer your security question?
SupportGuy1: The question is : Как называется наша группа
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you: Well that's the point .. I didn't add this security question! It was added while I was not in control of the account, obviously
you: I don't even speak russian.
SupportGuy1: Can you please provide me two codes you purchased on this account?
you: You mean the game registration keys?
SupportGuy1: Yes
you: Yes ,give me a minute please
SupportGuy1: Take your time!
you: Fifa 13: *_**_*_*_*_*
you: Battlefield 3: *_**_*_*_*_*
SupportGuy1: Thank you.
SupportGuy1: Would you mind holding for a minute or two while I look into your issue/concern?
you: No problem, go on.
SupportGuy1: Can you tell me the exact date when you activated FIFA 13?
you: Probably not .. I don't know. I purchased it on October 35, 2012 at Amazon.com. So it's probably that day or shortly after.
SupportGuy1: I see!
you: If you're still struggling to authenticate me, might I be able to authenticate via my email adress? It should never have changed.
SupportGuy1: I can see that your account does not have adequate information required to verify account ownership at my end. The best bet that we have at the moment is to contact our Specialists over the phone who have the authority to use alternate means to verify the account. I’m going to put down detailed comments regarding your case and all you gotta do is give them the case ID so that you don’t have to go through the rigmarole of repeating your issue. This team is available between the hours of (German: 9AM-6PM GMT, Monday through Friday). Please call us at (Local : 0221 37050193. International : +49 221 37050193), select option one, and enter your case number (CASE#13371337). When the advisor answers the phone, let them know you are calling about an escalated case and the advisor will get you to the proper team
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you: Please... I have waited in this hotline for hours .. it was utterly frustrating
you: I never reached anyone, I was asking myself if there are people working at this hotline at all.
you: When we started to chat, I was already waiting for 36minutes again on that hotline and was very glad to finally be able to hang up.
SupportGuy1: I am sorry, but there is nothing much I can do here. I have to maintain the security of this account and I will not be able to help. But I assure you if you call them and give your case ID then they will be able to help you. They have alternative methods for verification. I apologize again for any inconvenience caused to you.
you: Your details are not even right. The hotline is working from 10-7 and you need to select option 2 for an existing case.
you: I'm a working man and I don't have time to spend hours cleaning up this mess. I was so glad to finally reach anyone from EA.
you: So, no chance?
you: Wow, I don't even get a response anymore, or at least a notion that you have left. What about "we can do better"?
info: There may be a problem communicating with SupportGuy1. Please wait while your chat is transferred to another EA Expert.
info: You are now ready to chat with SupportGuy2.
SupportGuy2: Thanks for contacting EA Help Origin Support! My name is SupportGuy2, to better assist you may I have your first and last name as well as your Origin email address?
Der Blizzardsupport damals hat mir gesagt ich soll in 2 Tagen nochmal anrufen, dann wären dem Acc nämlich saugute Items erspielt o.O
